Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at plusfumi@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at plusfumi@gmail.com.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at plusfumi@gmail.com.


EU & Denmark Return and Refund Policy 

1. 14-Day Right of Withdrawal (Return Window) For customers located in the Eurozone and Denmark, you have the right to withdraw from your purchase and request a return within 14 days without giving any reason.

  • Start Date: The 14-day return period begins on the day of the delivery of the last item on the order to you or a third party indicated by you.

  • Extension for Holidays: If the expiration of this period falls on a weekend or a public holiday, the deadline is extended to the next business day.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

2. Order Cancellation You have the right to cancel your order at any time before the item has been shipped. If you wish to cancel your order, please contact us immediately at plusfumi@gmail.com. If the order has not left our warehouse, a full refund will be processed to your original payment method.

3. How to Start a Return To initiate a return, please submit a request directly through your customer account page at the following link: https://shopify.com/24018976864/account.

Once your return request is approved, we will send you instructions on how and where to send your package. Items sent back to us without first requesting a return via your account will not be accepted. You can always contact us for any return questions at plusfumi@gmail.com.

4. Return Shipping Fees & Original Shipping Refunds

  • Return Shipping: The customer is responsible for paying the return shipping costs.

  • Original Shipping Refund: Upon receiving and approving your return, we will refund the full price of the item along with the standard original shipping fee you paid at the time of purchase. (Please note that any premium or express shipping upgrades are non-refundable).

5. Damages and Issues Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

6. Exceptions / Non-Returnable Items Certain types of items cannot be returned due to their nature. These include:

  • Customized or personalized products (such as special orders or personalized items).

  • Sealed hygienic or personal care goods that have been unsealed after delivery.

  • Sale items or gift cards.

7. Refunds (Timing & Process) We will complete your refund within 14 days from the day we receive and inspect your returned item. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.